Employment Opportunities

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Current Listings:

 Anesthesia Product Specialist

Spacelabs: Issaquah, Washington

Posted:  11 November 2011

 Description

Spacelabs Healthcare brings together some of the world’s most respected medical devices and services. With offices worldwide and distribution channels in over 100 countries, Spacelabs Healthcare has the talent and resources to deliver on its promises of innovation. We connect the needs of caregivers and their patients with real-life integrated solutions. We offer value to our customers through a broad range of products and services that assist you in delivering the highest quality patient care as efficiently as possible.
This position provides the Global Service Organization with dedicated technical Product Specialist(s) for key products within a specified Product Group.  The holder of this position is responsible for ensuring that proper support arrangements are planned, implemented and sustained for all products assigned to them.  They will also be expected to behave in a way likely to enhance the Company’s reputation for providing caring, effective, long-term product after sales support.
 

Responsibilities

·       Resolving calls or e-mails escalated from a 1st Line or Triage Team – Providing a second tier of expert product specific support for technical product issues not resolved by the 1st Line or Triage Team.
·       Validating Product Specific Complaints – Establishing that any complaint received is not caused by user error, configuration error, out-dated software or hardware, or one-off failure of a Field Replaceable Unit. Recommending appropriate additional trouble shooting steps. Gathering and qualifying required data.
·       Assisting with field investigations – Providing expert, on-site, support for field staff when necessary to fulfill above responsibilities.
·       Escalating Issues That Cannot Be Resolved By Service – Typically to R&D, Operations Departments having previously completed all above steps.  Facilitating the smooth transition of such issues to either department.
·       Assisting with management of Corrective Actions – Providing expert assistance and recommending scheduling proposals to the Global Tech Support manager responsible for these actions.
·       Producing Product Service Plans – Creating a comprehensive plan and implementation schedule to ensure Global Service Organization and distributor readiness for the launch and ultimate withdrawal of a product.
·        Writing / Validating Service Manuals – To write and/or validate suitable Service Manuals prior to release.
·       Writing Technical Bulletins – Creating and ensuring appropriate distribution of all documents detailing changes to products’ technical specification or servicing arrangements or facilitating Corrective Action programs.
·       Creating Technical Training Course Material –  Producing all training materials required to teach suitably qualified technical students to: (1) Operate the equipment. (2) Meet Preventive maintenance requirements. (3) Provide Corrective Maintenance (4) Design and complete an Installation.
·       Delivering Technical Training Courses – Delivery of above courses as required.
·       Installation Assistance – To provide expert assistance to the Global Service Organization and distributors when planning and completing installations of an unusually complex nature.
·       Representing Service in the New Product Development Process – To ensure that NPD process’ Service requirements are fully met and to properly promote Global Service Organization’s requirements.
·       Other duties as required
 Notes:
·       This flexi time appointment may require shift work or participation in an on-call rotation.
·       International and Domestic Travel may be required but will not exceed 40% per annum.
Qualifications
·       A recognized degree in a related subject.
·       Proficiency with Windows and Microsoft Office.
·       Minimum of 5 years Technical Support experience in a Medical field.
·       Previous experience providing international Technical Support is desirable
·       Requires anesthesia support related experience.
·       Previous experience as a hospital BioMed is desirable.
 
Equal Opportunity Employer

Crystal Shephard
310-349-2414
Email: cshephard@osi-systems.com