Washington State Biomedical Association

New Document Offers Guidance on “First Call” Responsibilities
For Healthcare Networking Issues
New guidance is now available to help clinical engineering (CE) and information technology (IT) departments sort out service calls.
The CE-IT Community has published a guidance document designed to help healthcare facilities assign “first call” duties between CE and IT departments.
The CE-IT Community—a collaboration among members of the Association for the Advancement of Medical Instrumentation (AAMI), the American College of Clinical Engineering (ACCE), and the Healthcare Information and Management Systems Society (HIMSS)—was created in 2008 to develop resources, best practices and networking opportunities to address CE-IT convergence issues in healthcare.
Traditionally CE services medical devices while IT handles networks and personal computers (PC). But as medical devices become more computerized and integrated into networks, the lines of responsibility have blurred.
The new guidance document—entitled Best Practices For Assigning First Call Responsibilities For Healthcare Networking Issues—offers advice for creating a system of support.

CEIT_FirstCall_GuidanceDocument

Slainte’ Mhath, Sandy.